Frequently Asked Questions

When is my rent due and who do I make the check payable to?

I have an issue in my apartment that needs maintenance.

What should I do in an emergency?

Who pays for repairs in my unit?

What if I am locked out of my apartment?

What happens when I lose my keys?

Can I really trust the maintenance staff in my unit?

I did some repairs around my house; can I take that amount off of my rent?

Can I get reimbursed for repairs I make on my own?

Can we sublet?

I have a cosigner is that okay?

Do you accept Pets?

Can I smoke in my apartment?

What do I do if the smoke detector in my unit starts beeping?

What do I do if the fire alarm in my building is going off?

What is the penalty for leaving my monthly lease early?

I am thinking about moving out. What should I do?

What do I do if a roommate leaves but I am staying?

What happens to my deposit if a roommate leaves but I stay?

Methods of payment?

What is a security deposit?

Can a security deposit be used for the last month’s rent?

I want to receive my full security deposit refund after I move out. What can I do to insure that I receive as much as possible?

Is a tenant entitled to notification before a landlord may enter the apartment?

I detect a gas smell, what should I do?

I moved in and my phone line does not work?

I want to install cable or a satellite dish, what should I do?

How long can I have a visitor stay with me in my apartment?